Enrollment and qualification
are free

Two learning routes:
Fast track and Full course

Length of time:
Fast track 1 hour / Full course 3 hours

What is a MOOC?

A MOOC is on online course to learn anytime, from anywhere, with any device.

With the SRA MOOC dedicated to the 7 Selling Steps Program, learn how to place the customer at the heart of the sale approach and strengthen your expertise in personalized consultation.

Who is this course for?

The MOOC is aimed at all Customer Advisors, they are:

  • Beauty advisors, beauty consultants, makeup artists, skincare experts, customer representatives in department stores, boutiques, perfumeries, etc.
  • Dermo advisors in pharmacies & drugstores,
  • Hairdressers, hair colorists, and receptionists, in hair salons,
  • Aestheticians, beauty therapists in spas, medi-spas, clinics & beauty Institutes…
  • POS managers worldwide, l’Oréal and non l’Oréal employees.

What are the objectives?

At the end of the MOOC, you will be able to:

  • Boost your job and get certified from L’Oréal!
  • Improve your selling skills!
  • Delight your customers and feel good!
  • AND… last but not least : Get certified with the Service Expert certificate!

Selective Talent L'Oréal

How long does it take?

Learn at your own pace, anytime, anywhere. Choose from two learning routes the Fast track and the Full training.

  • Fast track: 1 h to complete all « Learn » modules.
  • Full training: 3 h to complete all modules.

Course program:

  1. Mindset & Welcome
  2. Determining Needs
  3. Personalized Recommendation & Demonstration
  4. Link Selling & Confirm
  5. Cross Selling
  6. Closing the sale
  7. Creating Loyalty & CRM